General Merchandise Associate Position Available:
Job Title: General Merchandise Associate
Department: General Merchandise Department
Supervisor: General Merchandise Manager
Summary Description:Sets-up and maintains an appealing retail environment and assists customers with their shopping and purchase of merchandise.
Key Results Areas:
• Retail Sales of General Merchandise
• Customer Service
Major Duties and Responsibilities: Retail Sales of General Merchandise
• Answer telephone calls courteously and record accurate and complete messages.
• Provide excellent customer service to all of the dealership’s customers
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle retail sales, returns and special order transactions of General Merchandise and notify customers when special orders or back-ordered items are received.
• Assist with set-up, organization, and staging of special events such as Open Houses, HOG activities, fashion shows and etc.
• Receive merchandise from distributors, check merchandise received against shipping documents and tag merchandise. Stock shelves & other displays or place merchandise into stockroom.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Maintain complete, accurate and updated customer mailing lists.
• Acquire continual knowledge of new and existing products.
Customer Service
• Provide excellent customer service to “walk-in and telephone” customers.
• Greet customers immediately, in a courteous and friendly manner.
General Merchandise Associate
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and fashion feedback.
• Provide prompt and accurate service at cash register. Accept cash, checks, gift certificates & credit card payments for merchandise purchases.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. Present management with customer concerns.
Other Duties: As Assigned
• Up-sell merchandise whenever possible.
• Maintain security procedures to prevent theft and loss of merchandise.
• As assigned.
Supervisory Responsibilities: - None
Qualifications, Certificates, Licenses, Registrations:
• High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• PACE (Parts Accessories Clothing Expert). Continued PACE training sessions to obtain certification.
• Valid Arizona driver’s license.
• Schooling or experience in general merchandies and retail sales.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Friendly, outgoing personality.
• Ability to produce creative and appealing displays.
• Be prompt and available for flexible scheduling.
Physical Demands:
• The noise level in the work environment is usually moderate.
• Must have the ability to stand and walk the sales floor for most of the day.
• Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise.
Working Conditions:
• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
Stop by the dealership at 13850 N. Cave Creek Road, Phoenix AZ, 85022 to fill out an applicationa and drop off your resume. Or email us at info@buddystubbs.com.
Arizona’s leading Harley-Davidson Dealership!
Buddy Stubbs Arizona Harley-Davidson
13850 N. Cave Creek Road
Phoenix, AZ 85022
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